Hidayat Travel
Refund and Returns Policy
This policy explains how refunds, returns, and order issues are handled for Hidayat Travel digital products. Please review this information carefully before making a purchase.
1. Scope of This Policy
Hidayat Travel offers downloadable digital products, including planning templates, spreadsheets, guides, and structured travel systems. All products are delivered electronically and become accessible immediately after purchase.
Due to the nature of digital content, returns and refunds are limited and subject to the conditions outlined below.
2. Returns
Digital products cannot be physically returned. Once a product has been delivered and accessed, it is considered used. For this reason, we do not accept returns of digital products.
3. Refund Eligibility
Refunds may be considered only in limited and specific situations, including:
- Duplicate purchase of the same product
- Confirmed billing or payment processing error
- Non-delivery where the product cannot be accessed after reasonable troubleshooting
- Corrupted or unusable files that cannot be replaced with a working version
If an issue can be resolved by providing replacement files, updated access, or usage guidance, this resolution will be offered instead of a refund.
4. Non-Refundable Situations
Refunds are not provided in the following cases:
- Change of mind after purchase or download
- Accidental purchase of the wrong product
- Incompatibility due to unsupported software or device limitations
- Failure to review product descriptions before purchase
- Requests made outside the allowed request period
5. Refund Request Timeframe
Refund requests must be submitted within 7 days of the original purchase date. Requests submitted after this period may not be eligible for review.
If you experience a technical issue with access or file delivery, we recommend contacting the support team as soon as possible so the issue can be resolved quickly.
6. How Refund Requests Are Handled
All refund requests are reviewed manually by the support team. Each request is evaluated based on the circumstances provided and the conditions outlined in this policy.
You may be asked to provide additional details to help verify the issue, such as order information or a description of the problem encountered.
7. File Delivery and Access Issues
Digital products are delivered through download links or account-based access, depending on store configuration. If you experience access issues, the support team will assist with:
- Providing replacement download links
- Supplying corrected or updated files
- Clarifying file usage and compatibility requirements
Replacement or assistance is provided at no additional cost.
8. Chargebacks
If you believe a charge was made in error or without authorization, please contact the support team before initiating a chargeback. Most issues can be resolved faster through direct review and assistance.
9. Policy Updates
This Refund and Returns Policy may be updated periodically to reflect operational or regulatory changes. Any updates will be published on this page.
Our goal is fair treatment, clear expectations, and reliable support for every customer.